*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--bg: #f5f5f7;--surface: #ffffff;--surface2: #f9f9fb;--border: #d2d2d7;--border-light: #e8e8ed;--text-primary: #1d1d1f;--text-secondary: #6e6e73;--text-tertiary: #aeaeb2;--accent: #0071e3;--accent-hover: #0077ed;--green: #34c759;--orange: #ff9500;--red: #ff3b30;--yellow: #ffcc00;--indigo: #5856d6;--radius-sm: 8px;--radius-md: 12px;--radius-lg: 16px;--shadow-sm: 0 1px 4px rgba(0,0,0,.06), 0 0 1px rgba(0,0,0,.06);--shadow-md: 0 4px 20px rgba(0,0,0,.08), 0 0 1px rgba(0,0,0,.06)}html,body{background:var(--bg);min-height:100vh}body{font-family:-apple-system,BlinkMacSystemFont,SF Pro Text,Helvetica Neue,sans-serif;-webkit-font-smoothing:antialiased;color:var(--text-primary);font-size:14px;line-height:1.5}.dashboard{max-width:100%;margin:0 auto;padding:16px 16px 48px;display:flex;flex-direction:column;gap:16px}.top-bar{display:flex;align-items:center;justify-content:space-between;background:var(--surface);border:1px solid var(--border-light);border-radius:var(--radius-lg);padding:16px 24px;box-shadow:var(--shadow-sm)}.top-bar-left{display:flex;align-items:center;gap:12px}.logo-mark{width:36px;height:36px;background:var(--accent);border-radius:10px;display:flex;align-items:center;justify-content:center}.logo-mark svg{width:20px;height:20px;fill:#fff}.brand-name{font-size:17px;font-weight:600;letter-spacing:-.3px;color:var(--text-primary)}.brand-sub{font-size:12px;color:var(--text-secondary);margin-top:1px}.top-bar-right{display:flex;align-items:center;gap:12px}.status-pill{display:inline-flex;align-items:center;gap:6px;padding:5px 12px;border-radius:100px;font-size:12px;font-weight:500}.status-pill.connected{background:#d1f5db;color:#1a7f37}.status-pill.disconnected{background:#fde8e8;color:#b91c1c}.status-dot{width:7px;height:7px;border-radius:50%;background:currentColor;animation:blink 2s ease-in-out infinite}@keyframes 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td:first-child{text-align:left;font-weight:500}.queue-name-cell{display:flex;align-items:center;gap:8px}.queue-dot{width:8px;height:8px;border-radius:50%;background:var(--accent);flex-shrink:0}.metric-val{font-variant-numeric:tabular-nums}.metric-val.warning{color:var(--orange);font-weight:600}.metric-val.danger{color:var(--red);font-weight:600}.metric-val.good{color:var(--green);font-weight:600}.sl-badge{display:inline-flex;align-items:center;justify-content:center;padding:2px 8px;border-radius:100px;font-size:12px;font-weight:600}.sl-badge.good{background:#d1f5db;color:#1a7f37}.sl-badge.warning,.sl-badge.warning-badge{background:#fef9c3;color:#92400e}.sl-badge.bad{background:#fde8e8;color:#b91c1c}.sl-badge.neutral{background:var(--surface2);color:var(--text-secondary)}.agent-status-badge{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:100px;font-size:12px;font-weight:500}.agent-status-badge 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.5rem;border-radius:4px;background:#e9ecef;color:#495057;text-transform:uppercase;font-weight:500}.agent-metrics{display:grid;grid-template-columns:repeat(2,1fr);gap:.5rem}.summary-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:1.5rem}.summary-item{text-align:center;padding:1.5rem;background:#f8f9fa;border-radius:8px;border:2px solid #e9ecef}.summary-item h3{font-size:.9rem;color:#666;margin-bottom:.5rem;font-weight:500}.summary-value{font-size:2rem;font-weight:700;color:#333;display:block}@media (max-width: 768px){.header{flex-direction:column;gap:1rem;align-items:flex-start}.header h1{font-size:1.5rem}.grid{grid-template-columns:1fr}.container{padding:1rem}}.handled-breakdown{font-size:.7rem;color:#8e9aaf;margin-top:1px;letter-spacing:.01em}.handled-breakdown span{margin-right:2px}:root{color-scheme:light 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